This Privacy Policy describes how Frenzi Apps UK LTD ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our taxi booking application and related services (the "Services"). We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

1.1 Personal Information

• Name
• Contact information (phone number, email address)
• Payment information (credit card details, billing information)
• Profile information (profile picture, username, and any other information you provide)

1.2 Usage Information

• Location data (when you use our app)
• Device information (device type, operating system, unique device identifiers)
• Log information (server logs, application logs)

1.3 Communications

• Any communication between you and us (e.g., customer support inquiries, feedback)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing Services

• To provide you with our taxi booking services, including matching you with drivers and processing payments.

2.2 Improving Services

• To improve our Services, including enhancing app functionality and user experience.
• To develop new features and services.

2.3 Customer Support

• To respond to your inquiries, provide customer support, and resolve issues.

2.4 Marketing and Communication

• To send you updates, promotional materials, and other communications, with your consent.

2.5 Legal and Regulatory Compliance

• To comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information in the following circumstances:

3.1 With Drivers

• We share your name, pickup location, and other necessary details with drivers to facilitate your taxi booking.

3.2 Payment Processing

• We share payment information with third-party payment processors to process your transactions securely.

3.3 Service Providers

• We may use third-party service providers to assist us in providing and improving our Services. These providers have access to your personal information only as necessary to perform their functions.

3.4 Legal Compliance

• We may disclose your information when required by law or in response to legal requests.

3.5 Business Transfers

• If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We take data security seriously and employ reasonable measures to protect your personal information. However, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

5. Your Choices

You have the following choices regarding your personal information:

5.1 Access and Correction

• You can access and update your personal information through your account settings.

5.2 Marketing Communications

• You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send.

6. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will be posted on our website and will indicate the date of the latest revision.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at admin@frenziapp.com or call us at 02039 886 621.